Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
What is the best way to contact Danny’s Ride?
Email: [email protected]; call 484-265-1411
I AM IN RECOVERY:
I am in recovery and need a ride to a service or program that supports my recovery. Can Danny’s Ride help me?
Danny’s Ride works through counselors who work for the recovery organizations, not directly with individuals in recovery
Currently serving Lehigh and Northampton Counties in Pennsylvania, we are working on expanding to other areas.
If you live in Lehigh or Northampton County, ask the counselor where you receive services to contact to Danny’s Ride to see if we can help get rides started for their organization.
I WORK FOR A RECOVERY ORGANIZATION:
Who can get a ride?
Anyone currently in recovery for substance use disorder who is affiliated with a participating organization.
Our recovery organization currently uses Danny’s Ride. How can I become registered so I can arrange rides for our clients?
Email Danny’s Ride and request a log-in. Be sure to obtain permission from your site supervisor. You’ll need that information when you email Danny’s Ride ([email protected]).
Our organization is registered with Danny’s Ride, and we have a client that needs a ride. What do I do?
Ask your supervisor to tell you who is authorized in your organization to request rides through Danny’s Ride. If you can’t find out that way, email Danny’s Ride ([email protected]) and we can help.
Our recovery organization is currently NOT using Danny’s Ride. How do we become an authorized Danny’s Ride organization?
Email Danny’s Ride ([email protected]) to see if your organization qualifies to be set up as a participating organization, and for next steps.
My organization is interested in contracting with Danny’s Ride. What are the next steps?
Reach out to [email protected] and someone will get back to you as soon as possible!
ABOUT DANNY’S RIDE SERVICES
Are there any restrictions on where Danny’s Ride can take a rider, or for what purpose?
Ride locations: A rider can go anywhere, geographically, that is served by Uber and Lyft. Rides out of the local area can be hard to get, as drivers often choose not to provide rides an hour or more away.
Rural areas can pose challenges as well, due to driver availability.
Ride purpose: The organization paying for the rides determines the purpose.
Lehigh and Northampton Counties currently permit up to 5 round-trip rides to outpatient services per rider, for participating organizations. This includes MAT, IOP, outpatient, etc.
Rides to inpatient are permitted on a case-by-case basis, with advance approval from the county.
Who pays for the rides? Are they free?
Danny’s Ride is charged by Uber and Lyft for each ride. These costs pass on to whoever is funding the rides (currently Lehigh and Northampton County SCAs) who reimburse Danny’s Ride. The average cost is between $25 and $30 per ride.
Does Danny’s Ride offer any free rides?
Yes, we do! Thanks to our generous donors, Danny’s Ride provides Lyft Passes to requesting organizations. Passes are approved on a case-by-case basis and are not provided to individual riders directly.
Individual riders should check with the organizations where they get services to ask about the possibility of using a Lyft Pass.
Free rides are offered for situations where the funding will not cover the type of ride needed.
Interested organizations: email ([email protected]) to inquire about the opportunity to be gifted free rides from Danny’s Ride.
How are rides set up?
Each participating organization identifies employees authorized to access Uber and Lyft through the Danny’s Ride portal. The authorized employees set up rides for their clients.
NOTE: Danny’s Ride DOES NOT set up individual rides for riders. All rides are set up through the organization the rider receives services from.
Who are the drivers, and how are they trained?
The drivers are people who drive for Uber and Lyft. Danny’s Ride does not select the drivers; they work for Uber and Lyft, not Danny’s Ride.
Do the Lyft and Uber drivers know they are picking up someone in recovery, or someone riding with Danny’s Ride?
They do not – to the drivers, this is a standard pick up and drop off request coming to them through their employer, Uber or Lyft.
Does the rider have any control over the ride details?
Not really. The person arranging the ride sets the pickup and drop off location, and this cannot be changed by the rider. The arranger also sets the date, and usually the time. If the specific time is not known, the ride can be set up as “flexible,” allowing the rider to initiate the ride when they are ready. It must be on the date set up by the arranger, and will adhere only to the pickup and drop off points associated with the flexible request.
Can people use Danny’s Ride without a cell phone?
Yes, if they have a landline, they will receive an automated call with the driver/car information and estimated arrival time.
Alternatively, a friend/family member with a cell phone can be notified instead, or the counselor can be notified on the rider’s behalf.
What about riders whose primary language is other than English?
The text or auto message with driver/car and pick up time can be delivered in a range of different languages. The person arranging the ride sets this up.
Any other questions?
Email [email protected] or call 484-265-1411